Lively Health & Safety Service 4.33.0

With the Lively app, you can now access the Lively® Urgent Response Team directly from your Apple Watch. In times of emergency, simply tap the Urgent Response icon on your iPhone or Apple Watch and you will be connected to a certified Urgent Response Agent who will provide the necessary assistance regardless of the situation. Our team is highly trained to guide you through unsafe situations, provide guidance when you are unsure who to call for help, or assist with any medical emergencies. We will work closely with you, contacting your family or friends if desired, and stay on the line until help arrives.

You can even speak to a registered nurse or board-certified doctor using our Nurse On-Call service at any time, day or night (Premium Health and Safety subscription required; no additional costs or copays or insurance needed).

The Lively app requires an active Lively Health & Safety Service subscription. Existing members can simply download the app and sign in using their cell phone number. New to Lively? Contact us and we will provide more information about our services, assist with activating a new account, or help with general setup.

- Call 1-866-376-3397
OR
- Visit lively.com/services-apps/apple-watch

At Lively, we take pride in offering a community of support for all our products and services. Our dedicated customer service team, based in the United States, is always available to assist you. From technical support professionals to customer service representatives, we ensure that the right person is there to help you in times of need.

The Lively app includes:

• Lively Urgent Response: Simply tap Urgent Response to connect with a certified Agent who will provide the necessary assistance.

Urgent Response can help you in the following situations:

• Being locked out of your home
• Requiring roadside assistance
• Needing directions in an unfamiliar area
• Experiencing chest pain

• Lively Nurse On-Call: With Lively Nurse On-Call, you can consult with a registered nurse or board-certified doctor at any time.

Lively Nurse On-Call offers:

• Prescriptions or refills over the phone for common medications
• No need for an insurance plan or copays*
• Complementary features on select Apple Watch models to stay informed and connected to your health

• Lively Link® app: Lively Link is a smartphone app that your loved ones can download to stay updated on your health and safety.

With their permission, they will be alerted:

• If you call Urgent Response
• If your device is running low on battery
• About your daily activities and location

*Our service is provided in partnership with Current Health and MDLIVE. Registered nurses evaluate medical urgency, provide symptom management or health information, transfer to a physician if appropriate, and schedule appointments. Physician transfers are subject to screening by Current Health (and subject to Doctor availability). Emergencies will be transferred to a 911 call center, or members may be directed to call 911.